Managing Across Cultures


Do you live and work outside your familiar environment? Do you interact with people from a different socio-cultural background? Do you work in, coordinate or manage a diverse team? Our online programme Managing Across Cultures helps you to overcome these challenges.

Choose individual modules or the full programme:

Module 1

How you can communicate across cultures
Know more clearly how your beliefs and values influence the way you interact in a multicultural context. Understand the main challenges of intercultural communication and develop your observation skills.

This module, which also includes an individual coaching session (60'), helps you to:

  • Identify the main challenges of intercultural communication
  • Reflect on what shapes your own identity
  • Understand how culture influences your behaviour 
  • Interpret non verbal communication
  • Develop intercultural competences
Module 2
Module 2

How you can build trust in multicultural teams
Reflect on what it requires for trust building. Learn how to create a work environment where mutual respect and trust can grow.

This module, which also includes an individual coaching session (60'), helps you to:

  • Get to know your own stereotypes and biases and learn how to manage them 
  • Understand the importance of building trust
  • Reflect on how people perceive us 
  • Identify the contextual and personal elements that are necessary to build trust 
  • Apply practical measures for trust building
Module 3
Module 3

How you can manage conflicts in multicultural teams
Identify the most common sources of misunderstandings and learn how to spot and defuse conflicts at an early stage before they produce negative consequences.

This module, which also includes an individual coaching session (60'), helps you to:

  • Review the fundamentals of interpersonal communication
  • Communicate with assertiveness
  • Explore different conflict management styles
  • Develop listening skills
  • Observe yourself in a conflict situation and develop appropriate responses
Full programme (1–3)
Full programme (1–3)
  • Module 1: How you can communicate across cultures
  • Module 2: How you can build trust in multicultural teams
  • Module 3: How you can manage conflicts in multicultural teams

After each completed module, you are entitled to an individual coaching session (60').

The more you know yourself, the more you understand the world.

When

The online course is accessible from now on to all registered participants. You can start whenever you want and wherever you are located.

How

  • You get access to online learning material (pre-recorded mini-lectures, exercises and biographical references), which you can go through at your own convenience and own pace.
  • After each completed module, you are entitled to an individual coaching session (60') on Skype or by phone with the course facilitator. Additional coaching sessions can be purchased at an extra cost.

For whom

  • Module 1: Professionals working with people from different social and cultural backgrounds
  • Modules 2 & 3: Team members, programme coordinators, team leaders or managers in the field or at headquarters interacting with people from different social and cultural backgrounds

Language

English

Facilitation

Daniel Glinz, Senior Advisor and Trainer cinfo
Anna Krebs, Consultant cinfo

Course registration

Register now

Host
cinfo
Type
online
Price
CHF 280 / CHF 700
Member price
CHF 240 / CHF 640

Individual module:

  • CHF 280.–
  • Members: CHF 240.–

Three modules (package):

  • CHF 700.–
  • Members: CHF 640.–

The reduced fee applies to employees of member organisations of Network cinfo (except educational institutions).

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