Communicating Across Cultures

Communicating and interacting with people from other social and cultural backgrounds plays a crucial role in determining the success or failure of any project. This is especially the case in humanitarian action, development cooperation, the promotion of human rights and peacebuilding, where diverse stakeholders are involved. You will learn how to handle these challenges in this webinar and a individual coaching session.


You are aware of how your own cultural values influence your behaviour, understand the main challenges in communicating across cultures and develop the strategies to improve your listening skills.

Course Content

  • Unconscious biases
  • Distinguishing facts, feelings, emotions and interpretations
  • Culture and communication – what is this (and what is it not)?
  • Main challenges in communicating across cultures
  • Values, norms and patterns of behaviour
  • Communication styles and codes (verbal and non-verbal)


Professionals who are working with people from different social and cultural backgrounds and who want to communicate more effectively.


The module starts with a collective webinar, which is recorded for the participants who are unable to view it live. An individual coaching session of 60 minutes with the facilitator is included in the offer. Additional coaching sessions can be provided at an extra cost.




Daniel Glinz, Senior Advisor and Trainer cinfo

Programme or single module?

You can attend the whole distance learning programme Managing Across Culture or just a single module. If you register for the whole programme you will get a 15 % discount.
More information about the programme on


Please register online by clicking on the button on the right side. Last registration date: 3 working days prior to the course start date.

26 May 2016, 14:00 –15:30

CHF 300
Member price
CHF 200

The reduced fee applies to employees of member organisations of Network cinfo (except educational institutions).

In case of cancellation until 4 weeks prior to the course, participants pay 50 % of the course fee, until 2 weeks or less 100 %. This also applies to the reduced fee.

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