The particular challenges of intercultural collaboration

cinfo has developed a training programme with the aim of promoting intercultural collaboration. Its goal is to support both professionals who work, or will soon work, in the field, and professionals who lead teams in culturally diverse environments.

Interacting with people from different social or cultural backgrounds can lead to numerous misunderstandings, put pressure on the working atmosphere and jeopardize the success of projects. Professionals in international cooperation, who often work in multicultural contexts, face numerous challenges.

Those who work in an environment with different social, cultural and communication norms need to anticipate some surprises and difficulties. However, being familiar with this issue is often not enough: being confronted with a system of values that do not correspond to your own can lead to strong emotional reactions. For example, a natural reflex in stressful situations is to withdraw into your personal frame of reference and fall back on clichés and preconceived ideas.

Learning to avoid clichés

So how should we communicate with people who think and act differently to us? What are the greatest challenges? How can we recognise and overcome our unconscious prejudices? How can we build trust and deal with misunderstandings and conflict?

So how should we communicate with people who think and act differently to us?

Experience has shown that the first step in dealing seriously with diversity is to become aware of our own values and cultural identity. This is an essential prerequisite for avoiding clichés.

Collaborating Across Cultures

cinfo’s course, Collaborating Across Cultures, provides participants with a comprehensive collection of educational material. Various strategies to cope with these challenging situations are presented through videos, methods, practical exercises and important advice from our coaches. The course is divided into three modules and is available as an online learning platform, allowing participants to organise their learning to suit their pace, regardless of their location. The learning material is supplemented with individual coaching units that provide answers to specific difficulties encountered in the field.

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