Takeaways
Attending this online workshop will provide you with basic skills to:
- Distinguish various levels of conflicts and their causes
- Establish and manage trustful relationships
- Develop active listening skills
- Give feedback and criticize in an assertive way
- Distinguish direct and indirect communication styles
- Defuse conflicts before these become damaging
- Identify different expectations from staff members towards conflict management
- Discover your own conflict management style
- Restore trust after the conflict