Online Workshop on Conflict Management

4 half-days, from 18 to 23 March 2021

Conflicts are part of the daily life and work in any organisation. They often have negative consequences, such as losing trust, breaking up relationships and making cooperation impossible. However, conflicts also reveal things that have gone out of balance. Learning how to manage them will allow you to clarify and to straighten up things that had become twisted.

Designed for:

newly appointed team leaders
team leaders with a few years work experience
people working in HR
professionals having to interact, carry out projects and make decisions with various stakeholders and partners, who often come from diverse sociocultural backgrounds.

The workshop is particularly attractive for staff in the field, who may have less training opportunities than their colleagues at headquarters.

This is not a course for specialists such as mediators or ombudspersons.

Neither is it aimed at experienced senior managers and top executives, unless they have a special interest in the topic.

Pedagogical approach

Our workshop is based upon your specific needs. We will start from your own experiences and from concrete situations you have gone through. Rather than a theoretical approach, we start from analysing the practice in order to draw lessons afterwards.

Unlike many other webinars, which are mere lectures online, our workshop is based upon maximum interactivity between facilitators and participants. To avoid “Zoom fatigue”, we will also have moments of silence, reading, individual reflection and small group exchanges.

Takeaways

Attending this online workshop will provide you with basic skills to:

Distinguish various levels of conflicts and their causes
Establish and manage trustful relationships
Develop active listening skills
Give feedback and criticize in an assertive way
Distinguish direct and indirect communication styles
Defuse conflicts before these become damaging
Identify different expectations from staff members towards conflict management
Discover your own conflict management style
Restore trust after the conflict

Draft* agenda for the main sessions

Session 1 – Thursday 18 March, 14.00-17.30 (CET)

Introduction
What is a conflict?
Various levels of conflicts and their causes
Various phases of conflicts
Analysis of a situation provided by participants

Session 2 – Friday 19 March, 14.00-17.30 (CET)

Different perceptions – different ways to address conflicts
Direct and indirect communication styles
Discovering one’s own conflict management style
Different expectations from staff members towards conflict management
Analysis of a situation provided by participants

Session 3 – Monday 22 March, 14.00-17.30 (CET)

Establishing and managing trustful relationships
Developing active listening skills
Announcing bad news and managing difficult conversations
Analysis of a situation provided by participants

Session 4 – Tuesday 23 March, 14.00-17.30 (CET)

Giving and receiving feedback and criticizing in a constructive way
Addressing conflicts before these become damaging
Restoring trust after the conflict
Analysis of a situation provided by participants

*As long as they are alive, and therefore changing, all programmes, itineraries, agendas and other planned events are always drafts. Their definite version will only be known when it is all over.

n.b. We propose these timings (14:00-17:30) so that participants can join the workshop at a decent working hour, whether they are located in Africa or in Latin America.

Facilitation

Daniel Glinz

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Daniel Glinz is a senior adviser and trainer at cinfo. His main task is to develop and coordinate the continuous training offers for partner organisations and customers, with a special focus on intercultural communication and cooperation. Having started his career as a news correspondent in East Asia, he joined the International Committee of the Red Cross ICRC as a delegate. After having spent several years in the field (Kuwait, Sri Lanka, Hong Kong, India, Colombia, Mexico and Central America) he worked in the Geneva headquarters, where he completely re-designed the on-boarding programme for the new staff. He later took the responsibility for the delivery of learning and development activities. Besides a Bachelor’s degree in sinology, he holds a Swiss Federal Certificate in Adult Learning and a MAS in Transcultural Communication.

Testimonials

What our clients say

Requirements for participation

Please make sure you have a working computer with audio and video functions, as well as a stable internet connection. You must also make sure you have access to Zoom, Google Docs and YouTube / Vimeo.
A certificate of attendance will be delivered by cinfo at the end of the last online meeting, provided the participants have completed their workshop evaluation form.

Registration

Register now

The workshop costs CHF 400.- per participant (CHF 300.- for the staff of Network cinfo members). It is limited to 12 participants on a first come first serve basis.

In order to find out your individual needs, interests and learning intentions during the workshop, we will have a preparatory conversation (max. 15 min.) with each participant.

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