Workshops et trainings

Online Workshop on Conflict Management

Our workshop for local staff and expatriates: learn how to prevent and deal with conflict.

Although they arise in the daily business of every organisation, conflicts can have serious consequences. They can erode trust, end relationships or create an environment in which it is impossible for people to work together. How do you deal with such conflicts? How do you straighten things out that have gone wrong?

The Online Workshop on Conflict Management answers such questions. It is designed for professionals who interact, implement projects and make decisions with a variety of stakeholders, often from different socio-cultural backgrounds.

Conflict situation at workplace
4 half-days
Price CHF  

up to 5 days before the workshop, you will receive a 95% refund

Price member CHF  


A workshop based on your specific needs

We start from your own experiences and situations you have faced. We focus on analysing practice rather than theory, so that you can take away practical lessons for your daily work.

A setting that encourages interaction

Unlike many other webinars, which are online lectures, this workshop is based on maximum interaction between facilitators and participants. To avoid "Zoom fatigue", there are also moments of reading, individual reflection and small group exchanges.

  • In sessions 1 and 2, we introduce you to the basic elements of conflict management. You then have a few weeks to put them into practice in your work environment and in your private life.
  • In sessions 3 and 4, we deepen these elements and analyse some concrete situations you have experienced.


Session 1

  • Introduction 
  • What is conflict? 
  • The various levels of conflicts and their causes 
  • The various phases of conflicts 

Session 2

  • Different perceptions – different ways to address conflicts
  • Direct and indirect communication styles
  • Discovering one’s own conflict management style
  • Differentiating incomplete and complete messages

Session 3

  • Building and managing trusting relationships 
  • Developing active listening skills 
  • Announcing bad news and conducting difficult conversations 
  • Analysis of a situation provided by participants 

Session 4

  • Giving and receiving feedback and criticising constructively
  • Addressing conflicts before they become damaging
  • Examining which interlocutors trigger conflicts in us
  • Analysis of a situation provided by participants

Takeaways – You will develop the basic skills to

Distinguish between the different levels of conflict and their causes

Build and manage trusting relationships

Improve active listening

Give feedback and criticise constructively

Distinguish between direct and indirect communication styles

Defuse conflicts before they become damaging

Identify the different expectations of staff members in relation to conflict management

Discover your own conflict management style

Restore trust after a conflict

Participating was a step out of my comfort zone into a new world where I discovered completely unknown things about myself.

Graça Ricardo, communications and security advisor, Helvetas in Mozambique
Read her testimonial


Daniel Glinz
Daniel Glinz is a consultant at cinfo. He develops and facilitates continuous training ... More
Antonia Does
Antonia Does works as Advisor in Evaluation and Learning at Helvetas and as Mediator an... More

Requirements for participation

  • Make sure that you have a working computer with audio and video functions, as well as a stable internet connection.
  • Also check that you have access to Zoom, Google Docs and YouTube / Vimeo.

Certificate of participation

cinfo will issue you with a certificate of participation at the end of the last session upon completion of your workshop evaluation form.