Managing Conflicts in Multicultural Teams
Unexpected reactions, feelings of uneasiness and misunderstandings happen more frequently in multicultural teams than between people who share a common cultural heritage and similar communication styles. As a manager, you should know how to address these issues properly and will be taught how to do so in this webinar and a individual coaching session.
You can identify the most common sources of misunderstandings and can spot and defuse conflicts at an early stage, before they produce negative consequences.
- Different perceptions of conflict
- Conflict resolution and leadership
- Managing difficult conversations (bad news, negative feedback, etc.)
- Conflict management styles and models
- Case studies
Team leaders in the field or at Headquarters, programme managers and professionals who interact frequently with people from different social and cultural backgrounds.
The module starts with a collective webinar, which is recorded for the participants who are unable to view it live. An individual coaching session of 60 minutes with the facilitator is included in the offer. Additional coaching sessions can be provided at an extra cost.
Daniel Glinz, Senior Advisor and Trainer cinfo
Programme or single module?
You can attend the whole distance learning programme Managing Across Culture or just a single module. If you register for the whole programme you will get a 15 % discount.
More information about the programme on www.cinfo.ch.
Please register online by clicking on the button on the right side. Last registration date: 3 working days prior to the course start date.
23 June 2016, 14:00 –15:30