Managing Conflicts in Multicultural Teams

Unexpected reactions, feelings of uneasiness and misunderstandings happen more frequently in multicultural teams than between people who share a common cultural heritage and similar communication styles. As a manager, you should know how to address these issues properly and will be taught how to do so in this webinar and a individual coaching session.


You can identify the most common sources of misunderstandings and can spot and defuse conflicts at an early stage, before they produce negative consequences.

Course Content

  • Different perceptions of conflict
  • Conflict resolution and leadership
  • Managing difficult conversations (bad news, negative feedback, etc.)
  • Conflict management styles aMnd models
  • Case studies


Team leaders in the field or at Headquarters, programme managers and professionals who interact frequently with people from different social and cultural backgrounds.


The module starts with a collective webinar, which is recorded for the participants who are unable to view it live. An individual coaching session of 60 minutes with the facilitator is included in the offer. Additional coaching sessions can be provided at an extra cost.




Daniel Glinz, Senior Advisor and Trainer cinfo
Anna Krebs, Consultant cinfo

Programme or single module?

You can attend the whole distance learning programme Managing Across Culture or just a single module. If you register for the whole programme you will get a 15 % discount.
Read more about the programme


Please register online by clicking on the button on the right side. Last registration date: 3 working days prior to the course start date.

13 October 2016, 14:00 –15:30

En ligne
CHF 300
Prix membres
CHF 200

The reduced fee applies to employees of member organisations of Network cinfo (except educational institutions).

In case of cancellation until 4 weeks prior to the course, participants pay 50 % of the course fee, until 2 weeks or less 100 %. This also applies to the reduced fee.

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