Conflict management

Online Workshop on Conflict Management
13.12.2022

Conflicts can erode trust, end relationships or create an environment in which it is impossible for people to work together. How do you deal with such conflicts? How do you straighten things out that have gone wrong?

The Online Workshop on Conflict Management answers such questions. It is designed for professionals who interact, implement projects and make decisions with a variety of stakeholders, often from different socio-cultural backgrounds.
Detailed programme of the workshop
More information

Registration

Discount for employees of member organisations

Pay only CHF 300 instead of CHF 400:

  1. Check whether your employer is a member of cinfo.
  2. Ask your employer for the secret code or give us a call: +41 32 365 80 02.
  3. Click on "Promo Code" when registering and enter your secret code.
Conflict situation at workplace
Date 13.12.2022 to 08.02.2023 add to your calendar
Duration
4 half-days
13 and 14 December 2022 + 7 and 8 February 2023 from 9.00 to 12:30 (CET)
Host
cinfo
Price CHF 
400

Employees of member organisations benefit from a CHF 100 discount.

Cancellation:
up to 5 days before the workshop, you will receive a 95% refund

Location
Zoom
Regions
Online
Languages
Inglese
Type
Workshop

Programme

Session 1
Tuesday, 13 December 2022, 09.00-12.30 (CET)

  • Introduction 
  • What is conflict? 
  • The various levels of conflicts and their causes 
  • The various phases of conflicts 

Session 2
Wednesday, 14 December 2022, 09.00-12.30 (CET)

  • Different perceptions – different ways to address conflicts
  • Direct and indirect communication styles
  • Discovering one’s own conflict management style
  • Differentiating incomplete and complete messages

Session 3
Tuesday, 7 February 2023, 09.00-12.30 (CET)

  • Building and managing trusting relationships 
  • Developing active listening skills 
  • Announcing bad news and conducting difficult conversations 
  • Analysis of a situation provided by participants

Session 4
Wednesday, 8 February 2023, 09.00-12.30 (CET)

  • Giving and receiving feedback and criticising constructively
  • Addressing conflicts before they become damaging
  • Examining which interlocutors trigger conflicts in us
  • Analysis of a situation provided by participants

Facilitators

Daniel Glinz
Daniel
 
Glinz
Daniel Glinz is a consultant at cinfo. He develops and facilitates continuous training ... More
Antonia Does
Antonia
 
Does
Antonia Does works as Advisor in Evaluation and Learning at Helvetas and as Mediator an... More