Conflict Management Online Workshop

Addressing conflicts systematically – and preventing them

Whether as a course for individual employees or as further training for the whole team: in our online conflict management workshop, we teach skills to recognise and resolve conflict as early as possible. The aim is to understand the basic mechanisms, learn concrete coping strategies, and contribute to the prevention of new conflicts with targeted measures.

Target group	Needs	Duration and cost
Individuals (national and international staff) or teams of international cooperation organisations	Strengthen conflict management skills Further training as a team Note: The offer is designed as a course and does not provide mediation.	4 half-days (morning or afternoon) Staff of member organisations: CHF 300/participant Staff of non-member organisations: CHF 400/participant How to register

Individuals (national and international staff) or teams of international cooperation organisations

Strengthen conflict management skills
Further training as a team

Note: The offer is designed as a course and does not provide mediation.

4 half-days (morning or afternoon)

Staff of member organisations:
CHF 300/participant
Staff of non-member organisations:
CHF 400/participant

How to register

A workshop tailored to the needs of professionals

cinfo is the Swiss competence centre for careers in international cooperation. We have designed this workshop based on decades of experience in facilitating professionals. Benefit from this exchange of experience in a workshop specifically tailored to the needs of professionals and teams in the field of international cooperation.

The workshop at a glance

Topics	Content	Goals
Conflict theory	Definition of conflict Conflict types Conflict dimensions	Participants learn how conflicts arise and can better identify them.
Conflict management	Basics of interpersonal communication Communicating clearly and confidently Developing listening skills	Participants learn appropriate strategies to manage conflicts successfully.
Conflict prevention	Feedback culture Getting to know the SCARF model	Participants acquire tools and methods to prevent conflicts.

“

Participating was a step out of my comfort zone into a new world where I discovered completely unknown things about myself.

”

Participant conflict management workshop

Graça

Ricardo

Participant in the workshop, communications and security advisor

Helvetas

“

Without cinfo, there would probably be more personal crises, because, without its help, people would stumble over cultural obstacles. And without predeparture and returnee coaching, many would fall into a psychological hole. cinfo is an indispensable link between organisations and people.

”

Jürg

Staudenmann

Senior Climate & Development Policy Advisor

Alliance Sud

How to register

You are a member organisation

If you don't know your secret discount code, ask for it by phone or email
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Register your employees or ask them to register in person (apply the discount code when registering!)

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