Online Workshop on Conflict Management
Elevate your conflict prevention and resolution skills - tailored for both local and expatriate staff.
In the intricate dance of organisational dynamics, conflict, while common, can erode trust, jeopardise relationships or create toxic environments where collaboration becomes a challenge. So how do you navigate these challenges effectively? What's the blueprint for restoring harmony when things derail?
Designed specifically for professionals working in diverse socio-cultural environments, our online conflict management workshop will give you the tools to answer these questions and more.
Cancellation:
up to 5 days before the workshop, you will be refunded with a deduction of CHF 50
Get in touch
Methodology
Tailored to your needs:
Starting with real situations you've encountered, we emphasise practical analysis over theory, ensuring you leave with actionable insights for your day-to-day operations.
Interactive learning environment:
This isn't your typical webinar. With engagement at the forefront, our workshop encourages active interaction between facilitators and participants. And with the potential for "zoom fatigue" in mind, we've incorporated reading segments, moments for personal reflection, and small group discussions.
Staged learning:
The first two sessions lay the foundations of conflict management. Apply these basics in your work and personal life, and return in subsequent sessions for more advanced topics and case study analysis.
Programme
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Key takeaways - Equip yourself to
Understand and classify levels and causes of conflict
Foster and manage trusting relationships
Improve active listening skills
Provide constructive feedback and criticism
Differentiate between communication styles
Prevent conflict from escalating
Recognise different expectations of conflict management
Discover and refine your approach to conflict management
Rebuild trust after a conflict
Participating was a step out of my comfort zone into a new world where I discovered completely unknown things about myself.
Graça Ricardo, communications and security advisor, Helvetas in Mozambique
Read her testimonial
Facilitator
Registration
Online Workshop on Conflict Management
The workshop will be held over four half-days in May 2024, specifically on the 7th, 8th, 28th, and 29th. Each session will run from 09:00 to 12:30 (Swiss time).
Discount for cinfo member organisations
Employees of organisations that are members of cinfo receive a discount of CHF 100.
To obtain the discount code, please contact us by e-mail or by phone at +41 32 365 80 02.
Participation requirements
Make sure you have
- a working computer with audio and video capabilities.
- a stable internet connection.
- access to Zoom, Google Docs and either YouTube or Vimeo.
Certification
Upon completion of the workshop and completion of the evaluation form, cinfo will issue you with a certificate of participation.
