Workshops and training

Conflict Management Online Workshop

Addressing conflicts systematically – and preventing them

Whether as a course for individual employees or as further training for the whole team: in our online conflict management workshop, we teach skills to recognise and resolve conflict as early as possible. The aim is to understand the basic mechanisms, learn concrete coping strategies, and contribute to the prevention of new conflicts with targeted measures.

Individuals (national and international staff) or teams of international cooperation organisations

  • Strengthen conflict management skills
  • Further training as a team

Note: The offer is designed as a course and does not provide mediation.

4 half-days (morning or afternoon)

  • Staff of member organisations:
    CHF 300/participant
  • Staff of non-member organisations:
    CHF 400/participant

How to register

A workshop tailored to the needs of professionals

cinfo is the Swiss competence centre for careers in international cooperation. We have designed this workshop based on decades of experience in facilitating professionals. Benefit from this exchange of experience in a workshop specifically tailored to the needs of professionals and teams in the field of international cooperation.

Conflict situation at workplace

The workshop at a glance

Conflict theory

  • Definition of conflict
  • Conflict types
  • Conflict dimensions

Participants learn how conflicts arise and can better identify them.

Conflict management

  • Basics of interpersonal communication
  • Communicating clearly and confidently
  • Developing listening skills

Participants learn appropriate strategies to manage conflicts successfully.

Conflict prevention

  • Feedback culture
  • Getting to know the SCARF model

Participants acquire tools and methods to prevent conflicts.

Without cinfo, there would probably be more personal crises, because, without its help, people would stumble over cultural obstacles. And without predeparture and returnee coaching, many would fall into a psychological hole. cinfo is an indispensable link between organisations and people.
Jürg Staudenmann
Senior Climate & Development Policy Advisor
Alliance Sud

How to register

You are a member organisation

  1. If you don't know your secret discount code, ask for it by phone or email
  2. Find out when the next online workshop takes place
  3. Register your employees or ask them to register in person (apply the discount code when registering!)

You are a non-member organisation

  1. Find out when the next online workshop takes place
  2. Register your employees or ask them to register in person

Get in touch